This Agreement constitutes a legally binding contract between you and Pixelgrafía, governed by the laws of the Bolivarian Republic of Venezuela and aligned with international data protection standards (GDPR, LFPDPPP). By accessing or using Pixelgrafia.com or our Mobile App, you confirm that you have read, understood, and fully accepted these Terms and Conditions, as well as our Privacy Policy. If you disagree, you must leave the site immediately. This document governs the use of our digital services, used by over 18,000 active users in 2025.

• User Obligations
• Administrative Commitments
• Intellectual Property and Content Use
• Registration and Data Accuracy
• Privacy Policy and Data Protection
• Use of Anonymous Analytics
• Validity and Contract Updates

Please read this Agreement carefully before continuing to browse or making any transaction on our site.

User Obligations

You agree to use Pixelgrafia.com and our Mobile App lawfully, ethically, and responsibly. It is strictly prohibited to conduct denial-of-service attacks (DDoS), exploit technical vulnerabilities, perform mass data scraping, distribute malware, or take any action that could damage, disrupt, or overload our servers. You must also respect copyright, trademarks, and intellectual property rights. Violations may result in account suspension, IP blocking, or legal action under Venezuela’s Cybercrime Law and international treaties.

Site Administration Commitments

Pixelgrafía commits to managing user data with confidentiality, integrity, and security. We implement technical and organizational safeguards (AES-256 encryption, two-factor authentication, ISO 27001-certified servers) to prevent unauthorized access. We do not share personal information with third parties without consent, except by court order or to fulfill contractual obligations (e.g., shipping, invoicing). Data is stored in Latin American data centers with geographic redundancy and daily automated backups.

Intellectual Property and Content Use

All content on Pixelgrafia.com — designs, texts, images, logos, interfaces, source code, and trademarks — is the exclusive property of Pixelgrafía or its licensors, protected under Venezuelan Copyright Law and international treaties (WIPO, Berne Convention). Personal, non-commercial use is permitted with clear attribution. Reproduction, modification, redistribution, or commercial use without prior written authorization is prohibited. Any violation will result in legal action, including DMCA takedown notices or claims filed with SAPI.

Accuracy of Information

While we carefully review all published content, including prices, technical specifications, and product descriptions, we do not guarantee complete freedom from typographical errors, inaccuracies, or last-minute changes. Pixelgrafía reserves the right to correct errors and update information without prior notice. Opinions expressed in blogs or third-party articles do not necessarily reflect the company’s official stance. We assume no liability for decisions made based on partial or evolving information.

Registration and Data Accuracy

To access services such as quotes, orders, or shipment tracking, registration with real, current, and complete data is required. Providing false information or using someone else’s identity constitutes a breach of this Agreement and may lead to account cancellation. In 2024, over 95% of orders processed with verified data were successfully delivered within 72 hours. We recommend keeping your profile updated for the best experience.

Privacy Policy and Data Protection

Our Privacy Policy, updated in April 2025, complies with GDPR and LFPDPPP principles. We retain your data only as long as necessary for the stated purposes (up to 5 years for billing, 2 years for marketing with consent). You may exercise your ARCO rights (Access, Rectification, Cancellation, Objection) by sending a request to protecciondatos@pixelgrafia.com. We are not responsible for data shared in unmoderated public spaces (comments, forums) or due to user device vulnerabilities.

Anonymous Analytics and Tracking

We use analytics tools such as Google Analytics 4, Hotjar, and Meta Pixel (with explicit consent) to collect aggregated, anonymous data on traffic, browsing behavior, and conversion. This information does not personally identify users and is used solely to improve usability, performance, and content strategy. Over 87% of user experience improvements in 2024 were based on analytics insights. You can manage your cookie preferences in real time via the consent banner.

Contract Validity and Modifications

This Agreement takes effect from your first visit to Pixelgrafia.com and remains valid as long as you use our services. The administration reserves the right to modify these Terms at any time, publishing the updated version with an effective date (last revision: April 2025). Changes take effect immediately upon publication. We will notify you by email if updates significantly affect your rights. Continued use of the site after changes implies automatic acceptance. © Pixelgrafía 2013–2025. All rights reserved.