This Privacy Policy governs the processing of personal data by Pixelgrafía, in compliance with the General Data Protection Regulation (GDPR), the Federal Law on the Protection of Personal Data Held by Individuals (LFPDPPP), and other applicable privacy regulations. This policy applies to the use of our Mobile App and Website, available since 2013 to the present, serving over 15,000 registered users across Latin America. At Pixelgrafía, we guarantee the confidentiality, integrity, and security of your data. We recommend reviewing this policy periodically, as it may be updated to reflect regulatory or technological changes. Last updated: April 2025.

Information We Collect

We collect personal data necessary to provide our graphic design, digital printing, and visual solutions services. This includes: full name, phone number, email address, demographic information (country, city), billing and delivery details, and in specific cases, files or images submitted for custom projects. Information is requested only when essential for processing orders, quotes, deliveries, e-invoicing, or technical support. All forms comply with SSL security standards and are accessible only through encrypted connections (HTTPS).

Purpose of Data Processing

We use your information to: manage your user account, process orders and payments, send order confirmations and tracking updates, improve your experience on our App and website, personalize offers based on your interests, and deliver efficient customer support. We may send electronic communications (newsletters, promotions, product launches) if you have provided explicit consent. You may unsubscribe at any time. We do not share your data with third parties for advertising purposes without your prior authorization. Over 98% of our emails have verified open rates and comply with legitimate email standards (CAN-SPAM, GDPR).

Cookies and Tracking Technologies

We use technical, analytical, and functional cookies to enhance your experience. Cookies help us identify visited pages, usage frequency, session duration, and interface preferences. This information is processed anonymously and in aggregate for statistical analysis using tools such as Google Analytics 4 (with anonymized IP) and Meta Pixel (optional, with consent). Cookies do not access device data or sensitive information without your permission. You can manage cookie preferences via the consent banner on our site or disable them in your browser settings. Please note that disabling certain cookies may limit access to key features such as shopping cart or login.

Links to Third-Party Sites

Our site may include links to external platforms such as social networks (Instagram, Facebook), payment gateways (PayPal, Mercado Pago, Stripe), or shipping services (DHL, Estafeta). Clicking these links takes you outside our controlled environment. Pixelgrafía is not responsible for the privacy practices, content, or security of these third-party sites. We encourage you to review each third party’s privacy policy before interacting. All payment gateway links use secure redirection (HTTPS/TLS 1.3) and comply with PCI DSS Level 1 standards.

ARCO Rights and Data Control

You have the right to access, correct, delete, or object to the processing of your personal data (ARCO Rights). To exercise these rights, send a formal request to protecciondatos@pixelgrafia.com with a copy of your official ID. Requests are processed within 15 business days. To unsubscribe from our communications, click “Unsubscribe” in any email or send a message to desuscribir@pixelgrafia.com. Unsubscription is completed within 72 business hours, followed by confirmation via email. If you don’t receive it, please check your spam folder.

Pixelgrafía does not sell, rent, or transfer personal data to third parties without explicit consent. We only share information with authorized providers (hosting, logistics, billing) under confidentiality agreements and GDPR/LFPDPPP compliance. Data is hosted on secure servers with AES-256 encryption, daily automated backups, and ISO 27001 certification. We reserve the right to modify this policy at any time. Updated versions will be published on this page with an effective date. © Pixelgrafía 2013–2025. All rights reserved.